All orders are shipped from Malaysia via DHL, Aramex, FedEx, EMS, or other courier services. Ready-made items will be dispatched within 2–3 business days. Pre-order/custom/made-to-measure items will take 2–4 weeks. Please note that delays may occur during peak periods. Once your order is shipped, you will receive an email with tracking details.
Shipping Times:
Local delivery: 2-3 business days International Shipping: 2-4 weeks However, delivery times may vary depending on the courier service. For international orders, taxes and customs duties may apply based on the regulations of the destination country. Shipping costs will be calculated and displayed during the checkout process.
Shipping Fees:
Malaysia
RM12
Free Shipping: Orders above RM350
Singapore
RM80 (SGD 25+)
Free Shipping: Orders above MYR 400 (SGD 120+)
Asia & Oceania
China, Hong Kong SAR, Indonesia, Japan, Macao SAR, Philippines, South Korea, Taiwan, Thailand, Vietnam, Australia, New Zealand
RM195 (USD 43+)
Free Shipping: Orders above MYR 950 (USD 213+)
Europe
Belgium, Finland, France, Germany, Ireland, Italy, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
RM250 (USD 55+)
Free Shipping: Orders above MYR 1200 (USD 270+)
North & South America
Canada, United States, Mexico, Brazil, Colombia
RM250 (USD 55+)
Free Shipping: Orders above MYR 1200 (USD 270+)
Notes: Our website operates in Malaysian Ringgit (MYR). Currency exchange rates may fluctuate depending on the payment method or financial institution.
Lost Items:
Please note that once items are handed over to the courier service, we are no longer responsible for lost items. Any claims for lost items must be addressed with the courier service provider. However, we will assist you to the best of our ability by providing updates and exploring potential solutions. If you encounter any issues, please do not hesitate to contact us.
Returns & Exchanges:
Returns and exchanges are accepted within 14 days of receipt, excluding pre-order and customized items. Items must be returned in the same condition in which they were received : unworn, unused, with tags, and in their original packaging. The cost of return shipping is the responsibility of the customer. Returned items will be assessed to determine eligibility for a return or exchange.
Refunds:
Refunds are generally not available once items have been dispatched via courier services. Refunds may be granted in exceptional circumstances, such as if we are unable to process or fulfil your order. Please contact us to evaluate your case.
For any inquiries, please contact us at info@romance-1314.com.
Choosing a selection results in a full page refresh.
